Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you:

  • Visit our website

  • Create an account or profile

  • Book a class, workshop, event, or Kin Kids reservation

  • Purchase a membership, package, retail item, or gift card

  • Complete a waiver or intake form

  • Contact us by email, phone, text, form submission, or social media

  • Subscribe to our newsletter or marketing communications

  • Participate in events, surveys, promotions, or community programming

The personal information we may collect includes:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Emergency contact information

  • Account login information

  • Booking history

  • Membership or package information

  • Communication preferences

  • Payment and billing information

  • Waiver and liability release information

  • Notes you voluntarily provide regarding injuries, pregnancy, postnatal status, movement limitations, allergies, or other safety-related needs

Kin Kids Information

If you use Kin Kids, we may collect limited information about your child, including:

  • Child’s name

  • Child’s age or date of birth

  • Parent or guardian name

  • Emergency contact information

  • Allergy information

  • Feeding, diapering, or care notes

  • Relevant safety or behavioral notes

  • Authorized pickup information, if applicable

We collect this information only to provide safe, appropriate, and responsible care while you are onsite or participating in Kin House services.

Payment Information

We may collect payment-related information when you purchase classes, memberships, workshops, events, gift cards, retail items, or childcare services. Payment information may be processed by a third-party booking or payment provider, such as Momence.

We do not store full credit card numbers on our own systems unless explicitly stated. Payment processors handle payment data according to their own privacy policies and security practices.

2. HOW DO WE USE YOUR INFORMATION?

We use your personal information to operate Kin House and provide our services, including to:

  • Book and manage classes, workshops, appointments, events, and Kin Kids reservations

  • Process payments, memberships, packages, and purchases

  • Communicate with you about your bookings, account, schedule changes, cancellations, waitlists, or studio updates

  • Provide customer support

  • Maintain waivers, liability releases, and safety records

  • Provide appropriate care through Kin Kids

  • Respond to inquiries and requests

  • Send newsletters, promotions, updates, or marketing communications

  • Improve our website, studio experience, services, and offerings

  • Analyze business performance, class attendance, and client preferences

  • Prevent fraud, protect studio safety, and enforce studio policies

  • Comply with legal, tax, accounting, insurance, and regulatory obligations

We may also use your information with your consent for purposes that are clearly explained at the time the information is collected.

3. MARKETING COMMUNICATIONS

If you subscribe to our newsletter, create an account, make a purchase, or otherwise opt in, we may send you marketing communications about classes, events, promotions, workshops, memberships, retail offerings, and studio updates.

You may opt out at any time by:

  • Clicking “unsubscribe” in our emails

  • Replying “STOP” to SMS messages, if applicable

  • Contacting us directly at hi@kinhouse.studio

Even if you opt out of marketing messages, we may still send you non-marketing communications related to your account, bookings, purchases, safety, policy updates, or other service-related matters.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties except as needed to support messaging services or customer support.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your personal information with trusted third-party service providers who help us operate Kin House. These may include:

  • Booking and scheduling platforms

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • SMS/text messaging providers

  • Customer relationship management tools

  • Data analytics providers

  • Accounting, legal, or insurance providers

  • IT and security providers

These third parties may only access the information needed to perform services on our behalf and are expected to protect your information appropriately.

We may also share information:

For legal reasons. We may disclose information when required to comply with law, legal process, court orders, government requests, insurance requirements, or to protect our rights, safety, clients, staff, or property.

In a business transfer. If Kin House is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.

With your consent. We may share your information for other purposes when you have given us permission to do so.

We do not sell your personal information.

5. DO WE USE COOKIES OR TRACKING TECHNOLOGIES?

Our website may use cookies, pixels, analytics tools, or similar technologies to understand how visitors use our site, improve the user experience, remember preferences, and support marketing or advertising efforts.

These tools may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Links clicked

  • Time spent on our website

  • Referral sources

You can manage cookie settings through your browser. Some website features may not function properly if cookies are disabled.

If we use advertising tools such as Meta Pixel, Google Analytics, or similar platforms, we may use this information to understand website performance and deliver more relevant marketing.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain certain information for:

  • Account management

  • Booking history

  • Waiver and liability records

  • Payment, tax, and accounting records

  • Insurance purposes

  • Legal compliance

  • Safety and incident documentation

When we no longer have a legitimate business or legal reason to keep your information, we will delete, anonymize, or securely store it until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee that unauthorized third parties will never be able to defeat our safeguards or access your information.

You are responsible for keeping your account login credentials confidential and for using secure networks when accessing our website or booking platform.

8. DO WE COLLECT INFORMATION FROM MINORS?

Kin House does not knowingly collect personal information directly from children without the consent of a parent or legal guardian.

For Kin Kids, information about a child must be provided by the child’s parent or legal guardian and is used only to provide safe and appropriate care while the parent or guardian is using Kin House services or otherwise onsite as permitted by Kin House policies.

We do not knowingly market directly to children.

If you believe we have collected personal information from a child without proper parental or guardian consent, please contact us at hi@kinhouse.studio, and we will take appropriate steps to delete the information.

9. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of your personal information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Opt out of certain targeted advertising, where applicable

  • Appeal a decision we make regarding your privacy request, where applicable

These rights may be limited in certain circumstances, including where we need to retain information for legal, safety, tax, accounting, insurance, or contractual reasons.

To exercise your rights, contact us at:

  • hi@kinhouse.studio

We may need to verify your identity before completing your request.

10. UNITED STATES PRIVACY RIGHTS

If you are a resident of certain U.S. states, including Colorado, California, Connecticut, Virginia, Utah, Texas, Oregon, Montana, or other states with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include:

  • The right to know whether we process your personal information

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to delete personal information

  • The right to obtain a portable copy of your information

  • The right to opt out of targeted advertising or sale of personal information

  • The right not to be discriminated against for exercising privacy rights

We do not sell personal information. If we use targeted advertising technologies, you may have the right to opt out depending on your state of residence.

To submit a privacy request, contact us at hi@kinhouse.studio.

11. DO-NOT-TRACK FEATURES

Some browsers offer a “Do Not Track” feature. Because there is not currently a uniform legal or technical standard for recognizing Do Not Track signals, our website may not respond to them.

If a standard is adopted in the future, we will update this Privacy Policy as needed.

12. THIRD-PARTY LINKS

Our website, booking platform, emails, or social media pages may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review the privacy policies of any third-party websites or services you use.

13. SOCIAL MEDIA

If you interact with Kin House through social media platforms such as Instagram, Facebook, TikTok, Pinterest, or others, those platforms may collect information about you according to their own privacy policies.

We may see information you make publicly available or send directly to us, such as your username, profile information, comments, messages, tags, or content you share with us.

14. PHOTOS, VIDEOS, AND MEDIA

Kin House may occasionally take photos or videos in the studio, at events, or during community programming for marketing, social media, website, or promotional purposes.

We will seek appropriate consent before using identifiable images of clients, children, or families in marketing materials. If you do not want to be photographed or filmed, please notify us directly.

For Kin Kids, we will not intentionally use identifiable images of children for marketing purposes without parent or guardian consent.

15. INCIDENTS, SAFETY, AND CARE NOTES

For safety and operational purposes, Kin House may maintain records related to incidents, injuries, allergies, care instructions, behavioral notes, emergency contacts, or other information relevant to client and child safety.

This information is used only as needed to provide services, maintain safety, communicate with parents or guardians, comply with legal or insurance obligations, and improve our studio operations.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page.

If we make material changes, we may notify you by posting an updated notice on our website, sending an email, or otherwise communicating with you.

We encourage you to review this Privacy Policy periodically.

17. HOW TO CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Kin House
Email: hi@kinhouse.studio
Website: kinhouse.studio